FAQ

1. Ordering and Payment Security

Q1: How do I place an order?
The ordering process is simple and intuitive, with only four steps:

  1. Select Products: Browse our catalog and add the desired items to your shopping cart.

  2. Enter Information: Go to the checkout page and accurately fill in your shipping address and contact details.

  3. Secure Payment: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. All transactions are processed through a highly encrypted payment gateway.

  4. Confirm Order: After payment is successful, you will receive a confirmation email, and we will process the shipment.

🔒 Security Guarantee: We use a globally recognized PCI-DSS certified platform and end-to-end encryption technology. This ensures that your credit card information is processed securely through protected financial channels. Our system does not store any sensitive card data, ensuring your payment process is 100% safe and secure.

Q2: Is my payment information secure?
Absolutely. Protecting your privacy and financial security is our top priority. We have implemented a double-layer protection system:

  • Global Financial Standard: Our payment platform is PCI-DSS certified, complying with the highest global payment data security requirements.

  • Bank-Level Encryption: With SSL/TLS end-to-end encryption, your credit card number, billing address, and other sensitive data are securely locked during transmission. Even our backend staff cannot access your private card information, ensuring a worry-free shopping experience.

2. Order Shipping and Delivery Time (USA Direct Shipping Advantage)

Q3: Where is my order shipped from, and how long will it take to arrive?
All our products are shipped directly from our warehouse in the USA to ensure quality control and efficient handling:

  • Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and hand the package over to logistics within 2 business days.

  • Estimated Delivery Time:

    • Domestic U.S. Orders: Enjoy fast logistics with a standard delivery time of 3-5 business days.

    • International Orders: Typically 7-15 business days, depending on the destination and local logistics speed.

3. Customs and Import Taxes (All-Inclusive Service)

Q4: Will I need to pay extra duties or import taxes when receiving my package?
No extra payments are required. To make your cross-border shopping as smooth as local shopping, we follow an “all-inclusive” pricing policy:

  • All-Inclusive Pricing: The total amount paid at checkout covers the product cost, international shipping fees, and any potential import duties and