Politique de remboursement

Thank you for your support and trust. Your satisfaction is our only goal. If you're not completely satisfied with the items you received, we are always here to assist you.

  1. 30-Day Worry-Free Return Guarantee
    We provide a 30-day return policy starting from the day you receive your item (based on the logistics signing date).
    Return Conditions: The item must remain in its original condition, unwashed, undamaged, and with all original tags intact.

  2. Damaged, Defective, or Incorrect Items
    Upon receiving the goods, please inspect them immediately. If you encounter any of the following situations, please contact us within 48 hours:

    • The item was damaged during shipping.

    • The item you received does not match your order (wrong item).

    • The item has a manufacturing defect.

    Solution: In such cases, we will cover the full return shipping cost, and we will arrange for an immediate replacement or full refund.

  3. How to Start the Return Process (4 Easy Steps)
    To ensure efficient processing, please do not send the item back without prior communication:

    • Contact Customer Service: Send an email to our official address, meganebenezer49457@hotmail.com, with your order number and the reason for the return (if it's a quality issue, please attach clear photos).

    • Get Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) and detailed instructions within 24 hours.

    • Arrange Pickup: For eligible returns, we will provide you with a prepaid shipping label or arrange a logistics company to pick up the package at no cost to you.

    • Send the Package: Properly pack the item and hand it over to the courier.

  4. Refund Instructions

    • Inspection Timing: We will complete the quality inspection within 3-5 business days after receiving the returned item.

    • Refund Process: Once the item passes inspection, a refund will be issued back to your original payment method.

    • Refund Timing: Refunds typically arrive within 10 business days. If you do not receive your refund after 15 business days, please consult your card issuer or contact us, and we will provide the transaction reference number.

  5. Contact Us
    If you have any questions regarding the return and refund policy, feel free to contact us via the following methods: