Politique d’expédition

Thank you for your continued support and trust. To ensure a smooth and transparent shopping experience, please carefully read the following details regarding order processing, shipping time, and fees.

  1. Shipping Location and Processing Time

    • Shipping Origin: All orders are shipped from our logistics center located in the USA to ensure product quality.

    • Processing Time: Orders will be processed and shipped within 1-2 business days after placing the order (excluding weekends and public holidays).

  2. Domestic Shipping (USA Orders)
    To ensure the fastest delivery, we have established close partnerships with top logistics carriers in the USA, including but not limited to UPS, FedEx, and USPS.

    • Smart Shipping Strategy: We will automatically choose the best shipping channel for you based on your shipping address, package weight, and current logistics timing.

    • Standard Delivery Time: Typically 3-5 business days.

    • Shipping Range: We offer shipping to all U.S. locations. For remote areas (such as Alaska, Hawaii) or during peak shopping seasons (such as Black Friday and Christmas), shipping times may be slightly extended.

    • Tracking Transparency: Regardless of the carrier we choose, you will receive an accurate tracking number and a link to track your package.

  3. International Shipping (Non-USA Orders)
    To provide the best cross-border logistics experience to our global customers, we have partnered with top international couriers such as DHL, FedEx, UPS, and more.

    • Smart Shipping Solution: Our system will automatically match you with the fastest and most reliable international shipping channel based on your destination country, customs policies, and current shipping lane congestion.

    • Standard Delivery Time: Typically 7-15 business days.

    • Customs and Shipping Explanation: International shipping times may be affected by the customs efficiency, administrative procedures, and local delivery network distribution in the destination country. In rare cases (such as customs inspections or extreme weather), delivery times may extend up to 20 business days.

    • End-to-End Tracking: After your package ships, you will receive a unique tracking number to track the international movement of your package, regardless of the carrier.

  4. Customs and Import Taxes Policy
    To simplify your shopping process, our shipping policy operates on a Delivered Duty Paid (DDP) basis:

    • Prepaid Taxes and Fees: The total amount you pay during checkout includes all potential import duties and VAT (Value Added Tax) for the destination country.

    • No Extra Payment Required: Once your package arrives, you will not need to pay additional customs or shipping fees. If the logistics provider mistakenly charges you, please contact our customer service team.

  5. Order Tracking
    We ensure transparency in every order, and you can track your package at any time:

    • Automatic Email Notification: Once the order ships, our system will automatically send a confirmation email to your registered email address with the tracking number.

    • Multi-Channel Query: You can directly click the tracking link in the email, or visit the carrier’s website to input the tracking number for status updates.

    • Tracking Delay Notice: Please note that there is usually a 24-48 hour delay in updating tracking information after the package is scanned and uploaded into the system. If you do not see updates immediately, please check back later.

    • Account Queries: You can also log into your account at any time to check the real-time logistics progress under “Order History.”

  6. Risks

    • Address Accuracy: Please ensure your shipping address is correct. Any failure to deliver due to incorrect address information or inability to contact the recipient may incur additional charges for reshipping.

    • Damage and Loss: If your package is damaged during shipping or has not been updated in the logistics system for an extended period (more than 10 days past the expected delivery date), please contact us immediately.

  7. Contact Us
    If you have any questions regarding your order status or need to request a return or change of shipping method, please contact our official customer service team: